At Exxact Sports, we want you to be completely satisfied with your items purchased. We understand that sometimes a product may not meet your expectations, and we're here to assist you. Please read our return policy carefully to understand the guidelines and procedures for returning items.
1. Eligibility for Returns:
- Unused and Unworn Items: To be eligible for a return, the item(s) must be in the same condition as when you received them. It should be free from any signs of wear, damage, or alteration.
- Original Packaging: The items must be returned in their original packaging, including any tags, labels, or accessories that were included.
- Time Limit: You must initiate the return process within 30 days from the date of purchase. After this period, we may not be able to accept your return. Please contact us at our phone number or email for outstanding cases.
2. Non-Returnable Items:
Certain items are not eligible for returns due to hygiene and safety reasons. These include:
- Bodybuilding Posing Trunks
- Customized or personalized items
3. Return Process:
To initiate a return, please follow these steps:
- Contact Customer Support: Click this link to be redirected to our returns and exchanges form and provide your order details and the reason for the return. Our team will follow back with a confirmation email.
- Return Authorization: If your return is approved, you will receive a return authorization number and instructions on how to proceed. Please do not send the items back without this authorization.
- Package and Ship: Pack the items securely in their original packaging, including any documentation or accessories. Include the return authorization number on the package. You will be responsible for the return shipping costs, unless the return is due to our error or a defective product.
- Tracking and Insurance: We will provide a trackable shipping label for the returned items. This will help ensure that the items are safely delivered back to us.
- Refund: Finally the items will be received at our warehouse, checked with the information provided and a refund will be issued. Please note, it takes 3-7 days at times for money to show in your account.
4. Exchange Process:
Exchange: If you prefer an exchange for a different size, color, or product, we will ship the requested item to you after providing you a return label for the product to return back to us. The replacement will ship as soon as the original shows to be shipped. In case the requested item is unavailable, we will offer a refund or suggest alternative options.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team via email or phone number immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the situation.
6. Exceptions and Discretion:
In certain cases, we may make exceptions to our return policy or exercise discretion, especially for extenuating circumstances. Our goal is to ensure your satisfaction, and we will do our best to find a fair resolution.
Please note that this return policy is subject to change without prior notice. The most recent version will be available on our website and will apply to all purchases.
If you have any questions or need further clarification regarding our return policy, please reach out to our customer support team, and we will be glad to assist you.